Shipping and Refunds
I ship the items via CTT - Correios de Portugal, by registered priority Air Mail, once payment is received.
The time I need to prepare an order for shipping varies. Normally, it could take 1-2 weeks to ship the order. If it is urgent, please get in touch with me.
Products are properly packaged to ship in a bubble envelope or box, according to its nature and size.
The price includes packaging to offer and storage your piece.
Estimated shipping times
North America: 10-25 business days
Europe: 5-7 business days
Australia, New Zealand and Oceania: 10-25 business days
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply.
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, you will receive a notification email with approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should mail your product to:
Rua da Cruz, 1348
Buyers are responsible for return shipping costs. Shipping costs are non-refundable. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance as we can’t guarantee we will safely receive your returned item.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom or personalized orders